Terms and conditions valid from 1 November 2026

This document is an informative translation. The Polish version of the Terms and Conditions is binding (§ 12(2)).

The Terms and Conditions apply from 1 November 2026.

§ 1. General provisions and definitions

1. The online shop available at www.zemot.com.pl is run by Zemot spółka z ograniczoną odpowiedzialnością with its registered office in Kiełpin.
2. Seller details:
   • Company name: Zemot spółka z ograniczoną odpowiedzialnością,
   • Registered office, correspondence address and address for complaints and returns: ul. Cienista 78, 05-092 Kiełpin, Poland,
   • Registry court: Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIV Wydział Gospodarczy Krajowego Rejestru Sądowego, KRS number: 0000498016,
   • Tax ID (NIP): 5221066141, BDO number: 000375645,
   • Share capital: PLN 100,000.00,
   • E-mail address: zemot@zemot.pl,
   • Phone number: +48 503 082 662.
3. The Terms and Conditions are addressed to all Customers of the Online Shop: Consumers, Businesses with Consumer Rights and Businesses from Poland and from other Member States of the European Union.
4. The Online Shop is available in a Polish language version and in other language versions. Versions other than the Polish one are translations of an informative nature (§ 12(2)).
5. The controller of personal data processed in the Online Shop is the Seller. Details are set out in the Privacy Policy available on the Online Shop website.
6. The terms used in the Terms and Conditions mean:
   • Price – the value of the Goods including VAT, expressed in Polish złoty (PLN) or euro (EUR), according to the currency given in the respective version of the Online Shop.
   • Working Day – a day from Monday to Friday, excluding public holidays in Poland.
   • Withdrawal Function – the function in the Online Shop marked with the words "Withdraw from the contract here", which can be used to declare withdrawal from the Sales Contract (§ 8).
   • Customer – a Consumer, a Business with Consumer Rights or a Business.
   • Civil Code – the Polish Act of 23 April 1964 – Civil Code (Kodeks cywilny).
   • Consumer – a natural person concluding a Sales Contract with the Seller that is not directly related to their business or professional activity.
   • Account – Electronic Service: a resource in the Seller's system identified by a login and password, in which the Customer's data and information about their Orders are stored.
   • Newsletter – Electronic Service consisting of sending information about Goods, new products and promotions to the Customer's e-mail address.
   • Business – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting a business or professional activity in its own name and concluding a Sales Contract directly related to that activity, excluding a Business with Consumer Rights.
   • Business with Consumer Rights – a natural person concluding a Sales Contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for them, resulting in particular from the subject of their business activity disclosed under the provisions on the Central Register and Information on Economic Activity (CEIDG).
   • Terms and Conditions – these Terms and Conditions of the Online Shop.
   • Online Shop – the Seller's online shop at www.zemot.com.pl in all language versions.
   • Seller – Zemot sp. z o.o. with its registered office in Kiełpin, ul. Cienista 78, 05-092 Kiełpin, Poland, tax ID (NIP) 5221066141, KRS 0000498016.
   • Goods – a movable item offered in the Online Shop that is the subject of the Sales Contract.
   • Sales Contract – a contract for the sale of Goods concluded at a distance between the Customer and the Seller via the Online Shop.
   • Electronic Service – a service provided electronically by the Seller to the Customer via the Online Shop.
   • Consumer Rights Act – the Polish Act of 30 May 2014 on consumer rights (ustawa o prawach konsumenta).
   • Order – the Customer's declaration of intent submitted via the form in the Online Shop, aimed directly at concluding a Sales Contract.

§ 2. Electronic Services

1. The following Electronic Services are available in the Online Shop: Account, Order Form and Newsletter (if the Seller provides a sign-up form in the Online Shop). The Electronic Services are free of charge.
2. The Account is voluntary and is set up for an indefinite period. It allows, among other things, tracking the status of Orders and viewing purchase history. The Customer may delete the Account at any time without giving a reason by sending a request to the Seller's e-mail or correspondence address.
3. The Order Form is a one-off Electronic Service. It begins when the first Goods are added to the cart and ends when the Order is submitted or when filling it in is abandoned earlier.
4. Subscribing to the Newsletter is voluntary and takes place by entering an e-mail address in the sign-up form. The Newsletter contract is concluded for an indefinite period. The Customer may unsubscribe from the Newsletter at any time by clicking the unsubscribe link in the message or by sending a request to the Seller's e-mail address.
5. Technical requirements: a device with internet access, an active e-mail address and an up-to-date web browser (e.g. Chrome, Firefox, Safari, Edge) with cookies and JavaScript enabled.
6. The Customer uses the Online Shop in accordance with the law and good practice and provides truthful information. Providing unlawful content is prohibited.
7. Complaints concerning Electronic Services may be submitted in writing to the Seller's address or by e-mail to zemot@zemot.pl. The Seller handles the complaint without undue delay, at the latest within 14 days of receipt.

§ 3. Conclusion of the Sales Contract

1. The information about Goods given in the Online Shop, including prices and descriptions, constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
2. Customers from Poland and from other Member States of the European Union place Orders on the same terms. The Seller does not differentiate access to the Online Shop, Prices or terms of sale according to the Customer's nationality, place of residence or registered office. Differences may only concern delivery costs and the delivery and payment methods available for the given delivery country.
3. The Customer places an Order via the form in the Online Shop: adds Goods to the cart, selects the country and method of delivery and the payment method, provides the data necessary to process the Order and confirms the intention to conclude the contract by clicking a button with an unambiguous wording meaning an obligation to pay (e.g. "Order with obligation to pay").
4. Before submitting the Order, the Customer sees the total Price of the Goods, the cost of delivery to the selected country and the total amount to be paid.
5. After the Order is submitted, the Seller immediately sends an automatic confirmation of receipt of the Order to the Customer's e-mail address.
6. The Sales Contract is concluded when the Customer receives a further e-mail from the Seller with a statement that the Order has been accepted for processing. This e-mail, together with the Terms and Conditions, constitutes confirmation of the conclusion of the contract on a durable medium.
7. Prices in the Online Shop are given including VAT in PLN or EUR, depending on the version of the Online Shop. Prices do not include delivery costs, which are given before the Order is submitted.
8. If the Customer pays from an account or with a card in a currency other than the currency of the Price, any currency conversion costs are charged by their bank or card issuer; the Seller does not charge them.
9. In the event of a price reduction, the Seller also states, next to the reduced price, the lowest price of the Goods that applied in the 30 days before the reduction.
10. The Seller does not apply individual price personalisation based on automated decision-making.

§ 4. Payment methods and deadlines

1. The available payment methods are shown to the Customer when placing the Order. Their availability may depend on the delivery country and the currency of the Order.
2. Bank transfer – to the Seller's bank account given in the Order confirmation, within 3 Working Days from the date of conclusion of the Sales Contract.
3. Cash on delivery – cash or payment card on receipt of the parcel. Only available for delivery within Poland.
4. Przelewy24 – online payments are processed by PayPro S.A. Payment is made immediately after the Order is submitted.
5. Autopay – fast transfers, BLIK and card payments (Visa, Visa Electron, Mastercard, Maestro) are processed by Autopay S.A. Payment is made immediately after the Order is submitted.
6. Stripe – card payments and other methods provided via the Stripe service are processed by Stripe Payments Europe, Limited with its registered office in Dublin (Ireland). The Customer is redirected to the payment provider's page. Card data is encrypted and processed exclusively by the payment provider; the Seller has no access to it.
7. InPost Pay – the payment and delivery service in the InPost Mobile app is provided by InPost S.A. The Sales Contract is concluded between the Customer and the Seller. The terms of use of the service are governed by the terms and conditions of InPost S.A.
8. Google Pay and Apple Pay – may be available as part of payments processed by the payment providers listed in sections 4 – 7.
9. For prepayment (transfer, online payment), processing of the Order begins after the payment has been credited to the Seller's account or after confirmation of payment authorisation has been received from the payment provider.
10. Refunds (e.g. after withdrawal or acceptance of a complaint) are made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that involves no costs for them.
11. The Customer may report objections concerning the payment process to the Seller at zemot@zemot.pl. This does not affect the Customer's rights against the payment provider or card issuer under their terms and conditions or the law.

§ 5. Delivery costs, methods and time

1. The Seller delivers Goods to Poland and to the other Member States of the European Union.
2. Delivery is subject to a charge unless the information in the Online Shop or the Sales Contract provides otherwise. Delivery costs depend on the delivery country and the chosen delivery method. They are shown in the cart before the Order is submitted and on the Online Shop website.
3. Available delivery methods:

4. Personal collection is free of charge and possible at ul. Cienista 78, 05-092 Kiełpin, Poland, on Working Days at a time agreed with the Seller, after receiving information that the Goods are ready for collection.
5. The delivery time comprises the time to prepare the Goods for shipping and the carrier's delivery time (section 3). The preparation time for shipping is by default 1 – 2 Working Days, but no more than 7 Working Days, unless a longer time is stated on the product page – in which case the time stated on the product page applies. For prepayment, the time runs from receipt or authorisation of payment, for cash on delivery from the conclusion of the Sales Contract. Unless otherwise stated on the product page, the delivery time to Consumers does not exceed 30 days from the conclusion of the Sales Contract.
6. The risk of accidental loss of or damage to the Goods passes to the Consumer or the Business with Consumer Rights when the Goods are handed over to them.

§ 6. Liability for conformity of the Goods with the contract (complaints)

A. Consumers and Businesses with Consumer Rights

1. The Seller is liable for any lack of conformity of the Goods with the contract that existed at the time of their delivery and becomes apparent within two years of that time, in accordance with the provisions of the Consumer Rights Act (Art. 43a et seq.).
2. If the Goods are not in conformity with the contract, the Customer may request their repair or replacement.
3. The Seller may replace the Goods when the Customer requests repair, or repair them when the Customer requests replacement, if bringing the Goods into conformity in the manner chosen by the Customer is impossible or would require disproportionate costs. If repair and replacement are impossible or would require disproportionate costs, the Seller may refuse to bring the Goods into conformity.
4. The Customer may declare a price reduction or withdrawal from the contract if:
   1. the Seller has refused to bring the Goods into conformity in accordance with section 3;
   2. the Seller has not brought the Goods into conformity;
   3. the lack of conformity persists even though the Seller has tried to bring the Goods into conformity;
   4. the lack of conformity is so significant that it justifies a price reduction or withdrawal from the contract without first pursuing the remedies under section 2;
   5. it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience to the Customer.
5. The Customer may not withdraw from the contract if the lack of conformity of the Goods is insignificant. The lack of conformity is presumed to be significant.
6. The Customer makes the Goods to be repaired or replaced available to the Seller. The Seller collects the Goods from the Customer at its own expense and bears the costs of repair or replacement, including transport costs, also for delivery to another Member State of the European Union.
7. A complaint may be submitted in writing to ul. Cienista 78, 05-092 Kiełpin, Poland, or by e-mail to zemot@zemot.pl. It is recommended to give the Order number, a description of the lack of conformity, the request and contact details; the absence of this information does not affect the validity of the complaint.
8. The Seller responds to the complaint within 14 calendar days of its receipt. If it does not respond within this period, the complaint is deemed justified.

B. Businesses

1. For Sales Contracts with Businesses, the Seller's statutory liability for physical and legal defects of the Goods (Art. 556 et seq. of the Civil Code) is excluded pursuant to Art. 558 § 1 of the Civil Code.
2. The United Nations Convention on Contracts for the International Sale of Goods, done at Vienna on 11 April 1980, does not apply to Sales Contracts with Businesses, including those with a registered office in another country (§ 12(5)).
3. The exclusion of statutory liability does not affect rights under a warranty, if one has been granted (§ 7).

§ 7. Warranty

1. For some Goods the manufacturer provides a warranty. Information about the warranty, the guarantor, the duration and scope of protection can be found in the description of the Goods or in the warranty document attached to the Goods.
2. The Seller accepts warranty claims: in writing at ul. Cienista 78, 05-092 Kiełpin, Poland, or by e-mail at zemot@zemot.pl. The Seller forwards the claim to the guarantor and informs the Customer of the outcome.
3. The warranty does not exclude, limit or suspend the rights of the Consumer and the Business with Consumer Rights under the liability for lack of conformity of the Goods with the contract (§ 6 part A). The Customer may choose which claim to pursue.

§ 8. Right of withdrawal

1. The Consumer and the Business with Consumer Rights may withdraw from the Sales Contract without giving any reason within 14 calendar days from the day on which the Customer or a third party designated by them, other than the carrier, took possession of the Goods. If the Order comprises several Goods delivered separately, the period starts when the last of the Goods is taken into possession.
2. The Customer may withdraw from the contract:
   1. using the Withdrawal Function – the "Withdraw from the contract here" link in the footer of every page of the Online Shop, available throughout the withdrawal period. In the form, the Customer enters their first and last name, the Order number, the Goods covered by the withdrawal and their e-mail address, and confirms the statement with the button confirming the withdrawal;
   2. in another way – by making an unequivocal statement, e.g. by e-mail to zemot@zemot.pl or by letter to ul. Cienista 78, 05-092 Kiełpin, Poland. The Customer may use the model form in Annex No. 1, but this is not obligatory.
3. After a statement is submitted using the Withdrawal Function, the Seller immediately sends the Customer, to their e-mail address, an acknowledgement of receipt containing the content of the statement and the date and time it was submitted. The Seller also immediately confirms by e-mail a statement submitted in another way.
4. The Customer may withdraw from the contract in whole or in part, i.e. in respect of selected Goods from the Order.
5. To meet the deadline, it is sufficient to send the statement before it expires.
6. The Seller refunds to the Customer all payments received from them, including the cost of delivering the Goods, without undue delay and at the latest within 14 days from the day of receipt of the statement of withdrawal. The Seller does not refund additional costs resulting from the Customer's choice of a delivery method other than the cheapest standard delivery offered in the Online Shop for the given country. The refund is made in accordance with § 4(10).
7. The Seller may withhold the refund until it has received the Goods back or until the Customer has supplied proof of having sent them back, whichever is earlier.
8. The Customer sends the Goods back without undue delay and at the latest within 14 days from the day of withdrawal to ul. Cienista 78, 05-092 Kiełpin, Poland. To meet the deadline, it is sufficient to send the Goods back before it expires.
9. The Customer bears the direct cost of returning the Goods, also when sending them from another Member State of the European Union.
10. The Customer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
11. The right of withdrawal does not apply in the cases listed in Art. 38 of the Consumer Rights Act, in particular where the subject of the performance is Goods that are not prefabricated, made to the Customer's specifications or intended to meet their individual needs.
12. Businesses do not have the right to withdraw without giving a reason.

§ 9. Product reviews

1. The Seller allows Customers to publish reviews of Goods.
2. The Seller does not verify whether reviews come from Customers who have bought or used the Goods in question.
3. The Seller does not publish false reviews or recommendations, does not commission their publication and does not distort reviews in order to promote Goods.

§ 10. Out-of-court dispute resolution

1. The Seller agrees to the out-of-court resolution of disputes with Consumers.
2. The competent body is Wojewódzki Inspektorat Inspekcji Handlowej w Warszawie, ul. Sienkiewicza 3, 00-015 Warsaw, Poland. Information on out-of-court dispute resolution procedures is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): www.uokik.gov.pl.
3. A Consumer resident in another Member State of the European Union may contact the European Consumer Centre in their country, which helps with cross-border disputes.
4. Use of out-of-court dispute resolution procedures is voluntary and does not exclude the right to pursue claims in court.

§ 11. Personal data protection

1. The Seller is the controller of Customers' personal data collected via the Online Shop.
2. The principles of processing personal data, including Customers' rights, the purposes and legal bases of processing and information on cookies, are set out in the Privacy Policy available on the Online Shop website.

§ 12. Final provisions

1. Contracts concluded via the Online Shop are concluded in Polish.
2. The Polish version of the Terms and Conditions is binding. Versions in other languages are informative translations; in the event of discrepancies, the Polish version prevails.
3. Contracts concluded via the Online Shop are governed by Polish law.
4. The choice of Polish law does not deprive a Consumer or Business with Consumer Rights habitually resident in another country of the protection afforded to them by mandatory provisions of the law of that country (Art. 6(2) of Regulation (EC) No 593/2008 – Rome I).
5. The United Nations Convention on Contracts for the International Sale of Goods, done at Vienna on 11 April 1980, does not apply to Sales Contracts.
6. Disputes with Consumers and Businesses with Consumer Rights are settled by the court competent under the general rules, including Regulation (EU) No 1215/2012. Disputes with Businesses are settled by the court competent for the Seller's registered office.
7. The Seller may amend the Terms and Conditions for important reasons, such as a change in the law, a change in payment or delivery methods or technological changes.
8. The Seller informs Customers with an Account of a change to the Terms and Conditions by e-mail at least 14 days before the changes come into force. A Customer who does not accept the changes may terminate the Account agreement.
9. Changes to the Terms and Conditions do not affect acquired rights. Sales Contracts concluded before the changes come into force are governed by the Terms and Conditions in the version in force on the date the contract was concluded.
10. The Terms and Conditions are available free of charge on the Online Shop website in a form that can be downloaded, saved and printed.
11. Matters not regulated in the Terms and Conditions are governed by the generally applicable provisions of Polish law, subject to section 4.
12. The Terms and Conditions come into force on 1 November 2026.

Annex No. 1. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract; alternatively, you can use the "Withdraw from the contract here" Withdrawal Function in the footer of the Online Shop)

To: Zemot sp. z o.o., ul. Cienista 78, 05-092 Kiełpin, Poland, e-mail: zemot@zemot.pl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*):

________________________________________

Order number: ____________________

Ordered on(*) / received on(*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

(*) Delete as appropriate.