At ZEMOT we care about your satisfaction with your purchase. Below you will find the most important information on returns (withdrawal from the contract), complaints and warranty. The full rules are set out in the Terms and Conditions.
Return – withdrawal from the contract
If you buy as a consumer or as a business with consumer rights (a natural person running a business for whom the purchase is not of a professional nature), you can return goods without giving any reason.
How much time do you have?
14 calendar days from the day you or a person you designate (other than the carrier) received the parcel. It is enough to send us the statement before this period expires.
How to return goods – step by step
- Register the return. The easiest way is to click the "Withdraw from the contract here" link in the shop footer, fill in a short form (order number, returned products, e-mail) and confirm it with the button confirming the withdrawal. You will immediately receive a confirmation e-mail. You can also send us an e-mail to zemot@zemot.pl (you can write to us in English) or a letter to the address below – a model form can be found in Annex No. 1 to the Terms and Conditions (its use is not obligatory).
- Send the product back – without undue delay, no later than 14 days after registering the return, to the address:
Zemot sp. z o.o., ul. Cienista 78, 05-092 Kiełpin, Poland.
You bear the direct cost of returning the goods – also when sending from another EU country. - Get your money back. We will refund the price of the products and the cost of delivery to you (up to the cheapest standard delivery offered in the shop for your country) within 14 days of receiving the statement, using the same payment method you used. We may withhold the refund until we have received the product or proof of its dispatch.
Good to know
- You can return the entire order or only selected products.
- You may examine and try the product as you would in a shop. You are liable for any diminished value if you have used it beyond that (e.g. a permanently mounted lamp, shortened cables).
- The right of return does not apply, for example, to products made to your specifications.
- Businesses buying in the course of their professional activity do not have the right to return goods without giving a reason.
Complaint – goods not in conformity with the contract
As the seller, we are liable to consumers and businesses with consumer rights for any lack of conformity of the goods with the contract that existed at the time of delivery and becomes apparent within 2 years.
How to file a complaint – step by step
- Report the complaint by e-mail to zemot@zemot.pl or in writing to the address: Zemot sp. z o.o., ul. Cienista 78, 05-092 Kiełpin, Poland. It helps us if you give the order number, a description of the problem (preferably with a photo) and your request – but their absence does not invalidate the complaint.
- Send in the product. If we need to inspect it, we will agree the shipping method with you. We bear the cost of shipping for complaints – also for delivery to another EU country.
- Wait for our reply. We reply within 14 days of receiving the complaint. If we do not reply within this period, the complaint is deemed accepted.
What can you request?
- First of all: repair or replacement of the product.
- Price reduction or withdrawal from the contract (refund) – if neither repair nor replacement is possible or has not been carried out, the defect recurs or is so serious that this is justified immediately. Withdrawal from the contract is not possible if the lack of conformity is insignificant.
Manufacturer's warranty
For some products (including lamps) the manufacturer provides a warranty – information about it can be found in the product description or the warranty card. We also accept warranty claims at zemot@zemot.pl and forward them to the manufacturer. The warranty does not limit your rights under the liability for lack of conformity of goods – you can choose which route to use.
Business customers
For purchases by businesses (other than businesses with consumer rights), the seller's statutory liability for defects is excluded. However, you can use the manufacturer's warranty if one has been granted.
Do you have questions?
Write to zemot@zemot.pl (you can write to us in English) or call: +48 503 082 662 (we communicate in English by phone). We will be happy to help.